FAQs

In this blog you can read whether your device supports an eSIM.

In your phone's settings, you can check how much data your eSIM has used under data usage. Please note that your device may take the measurement from a certain date. This may mean that part of your used data can be found in a previous measurement.

View how much data you have used for both Apple and Samsung. In this blog we explain step by step where you can see this.

In this blog you can read what an eSIM is and how it works.

1. Log in to your Smissey account (make sure you're logged in to the same account you used to purchase the eSIM you want to top up).

2. Search the website for the destination for which you want to top up your current eSIM.

3. Choose the data bundle with which you want to top up your eSIM.

4. Select the eSIM options: Top up.

5. Enter your ICCID which you can find in your email with the eSIM.

6. Pay and you will find the confirmation in your email and your eSIM will be automatically topped up.

Whether you are walking through Peru with your backpack, following the wind or traveling to China on business. You want to be connected. Share experiences. Important moments. Make new connections. Good news. We at Smissey will take care of it. Reliable, easy and affordable (we remain Dutch). Choose your destination, activate your e-SIM and you're connected. With Smissey 'you never miss out'!

- Check the website for the destination where you would like to use data

- Choose the data package that best suits your trip

- Add to cart and pay with a payment method of your choice

eSIM-enabled devices allow you to install multiple eSIMs, but depending on the device model, the number of eSIMs you can have active at the same time may vary.

Dual Active Dual SIM standby phones allow multiple eSIMs to be installed simultaneously.

For example, iPhones can store 5-10 eSIMs depending on the device's storage.

However, the number of eSIMs you can have active on your device depends on the device model. With iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13 and iPhone 13 mini you can use dual SIM with two active eSIMs or a nano SIM card and an eSIM.

iPhone 12 models, iPhone 11 models, iPhone XS, iPhone

Don't hesitate to contact your device manufacturer for more information.

The eSIM data can only be used within the validity period, which means that the remaining unused data after the validity period cannot be used.

If the eSIM is rechargeable, it is possible to add a new data package by topping up the eSIM to continue using the same eSIM.

No, you cannot install the same eSIM on multiple devices.

Your eSIM can only be installed on one device and most eSIMs can only be installed once. This means that if you remove the eSIM from your device, it cannot be reinstalled.

Yes, you can use your personal hotspot
use with your eSIM as long as it is supported by your device and the
network.

Check out this blog for more information.

Most eSIMs cannot be reinstalled, which means that if you delete your eSIM, you may encounter an error when you try to download it again.

We recommend temporarily disabling the eSIM when you are not using it to save on data usage. However, once activated, the validity of the eSIM does not stop.

Yes, your primary number should be able to receive calls if your device allows you to activate a SIM card and e-SIM card at the same time.

If you're using an iPhone, select models have Dual SIM Dual Standby (DSDS) technology that allows you to stay connected to both your physical SIM card and your eSIM at the same time.

However, the number of eSIMs you can have active on your device depends on the device model. With iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13 and iPhone 13 mini you can use dual SIM with two active eSIMs or a nano SIM card and an eSIM.

iPhone 12 models, iPhone 11 models, iPhone XS, iPhone XS Max and iPhone XR have Dual SIM with a nano SIM and an eSIM, but you can only have one eSIM active at a time.

For more information, please contact the manufacturer of your device.

Also note that data roaming charges may apply to calling service depending on your carrier.

With a Smissey eSIM you can access many apps and websites as long as there are no restrictions on the app or website you want to use.

Some apps or websites that restrict access due to:

Proxy settings
Security protocols
Location/service provider restrictions

eSIM data requires a routing method that works via a 'roaming platform'. For this reason, they may not be accessible due to the security settings of the app or website.

You can safely remove eSIMs from your device when:

• There is no longer an active data package for the eSIM
• You no longer need your eSIM
• Your new eSIM is for the same country/region

Do you want to know more? Then read this blog .

When you can use the same eSIM:

• If the eSIM has available top-up data package options that you can purchase.
• If you still have the eSIM installed on your device.
• If you are using the eSIM in the supported country(s).

For more information read this blog .

Several Smissey eSIMs support up to 5G mobile networks. However, this may vary depending on your device.

Please note that 5G networks are only available in supported countries and regions.

You can find out if the eSIM you want to buy supports a 5G network by going to the website and tapping:

The relevant destination > General information.

*An area with 5G coverage is required to connect to a 5G network. If you are too far away, the speed may slow down or drop to a 4G or LTE connection.

When you contact our customer service and require assistance with your eSIM, our support team will ask for the ICCID number of the eSIM in question.

The ICCID number stands for Integrated Circuit Card ID. It is a 20 digit number that starts with 89XXXXXXXXXXXXXXXXXX and ends with a random extra number. The ICCID is a globally unique serial number, a unique signature that identifies the eSIM card.

If you cannot find the ICCID, the eSIM ICCID number can be retrieved from our email that we sent you with the eSIM.