When you can use the same eSIM:
- If the eSIM has available top-up data package options that you can purchase.
- If you still have the eSIM installed on your device.
- If you are using the eSIM in the supported country(s).
When you buy an eSIM, you will see whether this eSIM has an available top-up package. If you plan to use the same eSIM again, do not remove the eSIM.
You can leave the eSIM installed and simply disable it under Mobile data plans when the eSIM is not in use. You can continue to add a top-up data package to your eSIM as long as a top-up data package is available.
To know how to top up an eSIM, see: How to top up an eSIM .
Please note that you can only use your eSIM and data packages for the supported country.
When you can't use the same eSIM:
- If no top-up options are available.
- If you plan to use your eSIM for a different country than you have used before and this is not supported.
If there are no top-up options available for your eSIM, it is for one-time use only. You can safely remove the eSIM from your device once the data package is used up or expires.
If you want to use your eSIM in another country, make sure your eSIM and data packages support the country you are going to. Otherwise you cannot use the eSIM there.
As a quick reference:
- Local eSIMs only support one country.
- Regional and global eSIMs cover multiple countries.
If you have any questions, please visit ourhelp page, we will be happy to assist you there.