After confirming that your device eSIM supports a 5G network, you should be able to connect at a much higher data speed. If you don't see 5G in your iPhone's status bar, follow the steps below:
- Make sure you are in an area with 5G coverage.
- Go to Settings".
- Go to "Mobile data".
- Tap the desired SIM card. If 5G is enabled in "Calls & Data", 5G is activated on your device. If 5G is not an option, the eSIM does not support 5G.
- If 5G is activated on your device, turn Airplane Mode on and then off to reconnect to a 5G network.
If you still don't have a 5G connection, please contact us via our chat for further assistance.
*Only iPhone 12 models or newer work with the 5G mobile networks.
*An area with 5G coverage is required to connect to a 5G network. If you are too far away, the speed may slow down or drop to a 4G or LTE connection.