When you contact our customer service and need help with your eSIM, our support team will ask for the ICCID number of the eSIM in question.
The ICCID number stands for Integrated Circuit Card ID. It is a 20 digit number that starts with 89XXXXXXXXXXXXXXXXXX and ends with a random extra number. The ICCID is a globally unique serial number, a unique signature that identifies the eSIM card.
If you cannot find the ICCID, the eSIM ICCID number can be retrieved from our email that we sent you with the eSIM. You can also find your ICCID under Info about your eSIM in settings.