If your eSIM only supports data, you can still use another line for calling and texting.
Check the additional information details of your eSIM to see your subscription type. You can see your subscription type by checking the following link: " Can I call or text with my eSIM ?".
To use your primary line for calling and texting while enjoying your eSIM for data, you need to enable the primary line and set it as your default calling line.
Data roaming may also need to be enabled depending on your home provider's requirements. This may incur roaming charges, so we strongly recommend that you consult your home provider for further information on charges before proceeding.
On iOS
- Go to " Settings" on your device.
- Go to "Mobile network".
- Click on your "Primary" SIM card.
- Slide the button next to "Enable this line".
5. Return to "Mobile Network".
6. Then click on "Standard telephone line"
7. Select your Primary SIM.
8. Return to " Mobile network" .
9. Then click on "Mobile data".
10. Make sure your eSIM remains selected for mobile data.
On Android
Option 1: Via quick settings panel
Swipe down from the top. (You may have to swipe down twice to see the full menu)
You should now see Calls, Messages and Mobile Data. Click on "Calls" and select your Primary line.
Do the same for "Messages".
Make sure your eSIM is still selected for mobile data.
Option 2: Via Settings
- Go to Settings".
- Just go "Connections".
- Go to "SIM management".
Scroll down until you see "Preferred SIMs".
Click on "Calls" and select your primary line.
Do the same for "Messages".
Make sure your eSIM is selected for mobile data.
If you followed the steps above, your primary line should be set up for calls and SMS and your eSIM for mobile data.
If you have any questions, please visit ourhelp page, we will be happy to assist you there.