Some iPhones and iPads purchased in Turkey reportedly have eSIM disabled by default.
If you purchased and activated your device after June 23, 2020, your eSIM will be activated after installation and you do not need to follow these instructions. If your eSIM is not enabled, please contact your mobile carrier.
The instructions below will help you activate your eSIM for devices purchased before June 23, 2020. You'll need to reset your device to complete the next procedure, so make a backup before continuing.
- Back up your device. Then make sure it is updated to the latest iOS or iPadOS.
- Tap Settings > General > Transfer or Reset
- Tap Erase All Content and Settings.
- Enter the requested passcode or Apple ID password. Then confirm that you want to reset your device.
- After the reset is complete, restore your iPhone or iPad from your backup.
- Once done, you can now set up an eSIM on your iPhone or iPad.
In addition, please note that according to local regulations of Turkey, to use roaming data services for 91 days (accumulated) or more per 120 days, the IMEI of the device must be registered with the Central Equipment Identity Register of Turkey. We kindly advise you to contact the CEIR for more information.
If you have any questions, please visit ourhelp page, we will be happy to assist you there.